Support

Questions, bug reports and feature requests all go to the same place.

Please include your device model and iOS version. For sensor problems they usually decide the answer.

Before you drive. Set Vane up before you set off, or hand it to a passenger. Drive by the posted limit and your car's own speedometer, with Vane as a second opinion. The full terms are on the Terms of Use page.

Common questions

Vane's speed is different from my car's speedometer

That is normal. Many vehicle speedometers are built to read slightly high, while Vane measures your speed over the ground from satellite positioning. Neither is a legal speed reference: follow the posted limits and your vehicle's own speedometer.

The speed shows two dashes

Vane shows dashes rather than a guess when no sensor can stand behind a number, for example after a long time without a satellite signal. The reading comes back as soon as the signal does.

Speed or heading reads zero, or does not move

Check that Location Services is on for Vane in Settings, Privacy & Security, Location Services, and that Motion & Fitness access is granted. Vane needs both: the first for satellite positioning, the second for walking pace and for telling when you are moving.

The compass points the wrong way

Magnetic heading is affected by nearby metal and magnets. Phone cases with magnets and car mounts are the usual culprits. Move the phone away from the mount and, if the reading stays wrong, calibrate by moving the phone in a figure of eight.

Altitude looks wrong

Barometric altitude measures air pressure, which changes with the weather as well as with height. Vane shows changes in altitude well; absolute height needs a reference, which is why the altitude screen lets you set one.

A recording stopped when the app closed

Vane saves a recording every few seconds. If the app is closed or stopped by the system during a trip, opening it again within about fifteen minutes carries on the same recording. After longer than that, the trip is kept as it stood when the app stopped.

Automatic drive recording is not catching my trips

It needs the Always location permission, so the app can notice a drive starting while it is closed. In Settings, Privacy & Security, Location Services, Vane, choose Always.

Restoring a purchase

Open the Vane Pro screen and tap Restore at the top, or go to Settings, Vane Pro, Restore a purchase. Your purchase belongs to your Apple Account, so it restores on any device signed in to it.

Refunds

Purchases are handled entirely by Apple, so refunds go through Apple at reportaproblem.apple.com.

I am testing the TestFlight beta

Thank you. Vane Pro is unlocked for testers. To see the app exactly as someone who has not paid sees it, turn off Tester unlock in Settings, Vane Pro. Anything bought in a beta build is an App Store sandbox purchase and is not charged. Send feedback with a screenshot through TestFlight, or by email to the address above.

What does Vane send?

Only anonymous diagnostic reports: crashes, freezes, a note if a recording stopped early, and a daily performance summary. Never your position or your trips. You can turn them off in Settings, Privacy. The privacy policy has the details.